Posts Tagged ‘Zogby survey’

Top 10 companies voted worst for customer service

Wednesday, June 10th, 2009

News Story:

A recent Zogby poll asked consumers to rate companies from best to worst in regard to customer service.  Out of a total of 145 companies included in the poll the following were rated the 10 worst:

1. AOL

2. Comcast

3. Sprint Nextel

4. Capital One

5. Time Warner Cable


7. Qwest

8. Abercrombie & Fitch

9. Bank of America

10. Citigroup


These companies should put their customers where they should be: top priority.  In today’s economy, people won’t spend their precious dollars on companies that treat them like garbage.

I have personally had multiple issues with Comcast, and their presence on the list does not surprise me.  I’m currently considering switching to sattelite television, and if DSL becomes available in my area, I would dump Comcast internet in a heartbeat.  The presence of so many banks on the list is no surprise either.  They have gotten carried away with so many extra charges for service.  I can’t say that I’m a regular shopper at Abercrombie & Fitch, but I did get good service on the occassions that I did shop there.